Contact US

Can't find your answer? Chat with us or send us an email. At PureTime we are always ready at your service! If you need any assistance, please contact one of our staff members. Please make sure to send your email to the right department, to avoid delays in us getting back to you.

Pre-Sales
Marie deals with general and technical watch questions, stock, discount and sales related This email address is being protected from spambots. You need JavaScript enabled to view it.
Billing
Sarah deals with everything billing related, including additional payments, adjusting credits and refund This email address is being protected from spambots. You need JavaScript enabled to view it.
Quality Control
Marie deals with sending you your quality control pictures and adding/changing This email address is being protected from spambots. You need JavaScript enabled to view it.
Tracking
Ramir deals with sending you your tracking number and assisting with your package’s status and package delivery This email address is being protected from spambots. You need JavaScript enabled to view it.
Repair
Maggie deals with you when your wartch needs to be repaired, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Technical Support
Is the PureTime website not working properly or having other technical issues, please report to This email address is being protected from spambots. You need JavaScript enabled to view it.
If you should need to communicate with a native English speaking and writing employee of PureTime (if you are not English yourself, for example, and your written English is not amazing) then please contact Francis with your questions.